Jobs & Career

Job Description

Strong English Communication Skills (Both Verbal & Written).

Understanding of the business objectives of the Analytical Services engagement.

• Understanding of / creation of User Stories to capture the ‘who’, ‘what’ and ‘why’ of client business objectives.
• Development of an analytical approach to the User Story and desired client facing outcome.
• Definition and development of the associated speech/text queries to support the analytical approach.
• Perform analysis of query results and compile information to support the analytical objectives through Analytics application, leveraging and creating interactive reporting views, visual dashboards, supervisor portals, compliance workflows and word clouds.
• Work with the project team to develop actionable recommendations, business cases and presentations as a result of analysis.
• Participate and contribute to daily stand-up calls on project progress.
• Participate in client calls and presentations as necessary.
• Maintain project documentation and status.
• Research industry knowledge for assigned client(s) using external resources and leveraging internal knowledge.
• Support the on-going efforts for standardised methods.
• Keep up to date with product releases and develop expertise in their use.

Desired Skills & Competencies

• Demonstrate excellent analytical, creative and problem solving skills as well as attention to detail.
• An inquiring mind, curiosity and desire to understand “why” and answer “so what”.
• Listening skills, specifically around structured call listening.
• Ability to rapidly assimilate new technologies and an initiative for self-learning.
• Ability to successfully work as a team in a rapidly changing environment.
• Self-starter. You don’t wait to be asked; you volunteer and consult with others to drive work to completion.
• Interpersonal skills enabling you to operate effectively at all levels; you build strong relationships both in person and when working remotely.
• Good business acumen.
• Demonstrated ability to handle stressful situations and remain calm.
• You are organised and experienced at producing project documentation.
• High proficiency with Excel and PowerPoint.