Salesforce Service Cloud is a flexible and efficient customer service platform that enables organizations to manage, scale, and optimize their customer support services and interactions in the best possible manner.
We develop efficient Salesforce Service Cloud solutions that can empower your customer service representatives with a perfect set of tools that can assist them in delivering fast, smart, and personalized customer service.
Our Salesforce developers leverage their domain knowledge to develop and deploy Salesforce Service Cloud solutions that can transform your customer support processes and improve customer satisfaction levels.
We understand your business challenges, define your processes, leverage the advantages of Salesforce Service cloud features to implement a robust customer service platform, that can improve your customer engagement like never before.
We understand that not all CRM solutions are optimized to their full potential. Our seasoned Salesforce consultants can assess your existing Salesforce Service Cloud implementation, identify problems, and optimize the solution to improve performance.
Salesforce Service Cloud is itself a full-fledged solution, but organizations do need customization to serve their unique needs. Our experts can develop the custom application using APEX code and Salesforce Lighting Application.
Our highly experienced developers can assist you with the identification and implementation of the right set of solutions catered for your business need using AppExchange. We also help to integrate 3rd party tools and plugins with your existing Salesforce CRM.
We understand the importance of storing and utilizing the business data in Salesforce. We have developed the competencies to create customized reports and utilize the data to build actionable dashboards and metrics, that help your organization in decision making.
Get one or more Scrum teams comprising of Business Analysts, developers, designers, Scrum masters, and Testers. Our dedicated team will not only transform your idea into a turnkey product but also takes complete responsibility of maintaining and supporting your product.
Get seasoned resources to manage services, platforms, products, and core value competencies. We offer dedicated and contractual resources to address your business requirements. This not only increases your agility but also reduces unnecessary efforts and costs for setting up an offshore team.
If you want to capitalize a specific area, be it AI, DevOps, Data Science, or Digital Commerce, then COE is the best approach to follow. We offer specialized expertise and act as a Technology Partner to offer dedicated resources, who can provide leadership, research, best practices for a focus area.
It is a leading Salesforce customer relationship management (CRM) platform used for customer service and support. Salesforce Service Cloud allows businesses to streamline workflows, automate service processes, find key topics, articles, and experts to assist the customer service executives.
Service Cloud refers to a plethora of services available on-demand to customers and companies over the internet. These services are developed to offer affordable and easy access to resources, applications, and other relevant content.
It is a centralized interface inside the Salesforce Service Cloud. It is indeed an application that drives the customer service, experience, and support functions. Customer support executives can use its unified console to view all customer concerns or incidents at a commonplace.
Service Cloud offers the following benefits to any business :
Salesforce Service Cloud is a comprehensive customer service platform available for Businesses. It comes with the following features :
It is a SaaS service platform that handles customer service and support functions. It comprises call center-like case tracking functions along with a social networking plug-in for analytics and customer conversation.
Yes, Salesforce Knowledge comes with Unlimited and Essentials Edition of Service Cloud. Whereas we must pay an additional cost if we are using Performance, Enterprise, Professional, or Developer Editions.
It is an application within Salesforce that is pitched to streamline customer services by offering features such as case management, service console, digital and channel engagement.
It is an important tool, that integrates multiple channels into a unified console, which could be customized to address the unique customer support processes of your organization. It connects Customer services with Sales and Marketing functions, which helps the customer support representatives and other professionals to deliver an exceptional customer experience.
The Service Setup Assistant enhances your deployment capabilities while reducing the process complexities. It helps your business to get the most out of its Service Cloud investment. It enables your administrators to put more focus on core-job and functions.
Just take one step forward and we can build history.
Want to build something good for the business but still good for the customers?