Purchasing a software solution and integrating it with your existing processes and interfaces is just the initial stages in your software system lifecycle. Once the software is live, it is critical to support it, maintain it and subsequently evolve it to fulfill your business needs, and that’s where Software Maintenance and Support Services play an important role.
Whether it is defect remediation, infrastructure changes, fixing performance bottlenecks, integration of 3rd-party apps, resolving design errors, or accommodating new requirements, your organization needs a robust Software Support and Maintenance service to flourish in the market.
It refers to a set of activities to remediate user-reported errors in the source code, we can also call it “bug” maintenance. The nature of this maintenance is urgent, but most of the time it focuses on low severity “bugs” and it is more on improving codes instead of fixing major bugs.
It is a practice of executing preventive measures to make sure that software continues running as per expectations. Preventive maintenance helps us decrease the unanticipated impact of evolving devices and systems on which the software functions.
It is an activity to alter the software code to prevent external problems in other modules of the system. It is required when issues are triggered by changes in the operating system, hardware, business policies, security issues, or software dependencies.
It is an iterative process that is also defined as an engineering effort once the software is delivered. It enhances the performance and functionality of the software, by capturing the user feedback and then making necessary improvements in the codebase.
Software support service comprises break/fix services, troubleshooting, bug fixing, ongoing guidance, data backup and advisory, and more. Our highly experienced support staff is always available to fix your software-related concerns.