Software Maintenance and Support Services

We offer a wide range of software maintenance and support services. Our support specialists provide adequate technical assistance once the software solution is deployed. We provide end-to-end support and maintenance services for modern solutions, legacy systems, and 3rd party software.

We do understand that your business must maintain the software amid highly dynamic market scenarios. We offer you a robust support and maintenance system so that your business can thrive, and we ensure that your systems and applications remain bug-free and function as per business expectations.

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Multi-tier Software Maintenance and Support Solutions

Purchasing a software solution and integrating it with your existing processes and interfaces is just the initial stages in your software system lifecycle. Once the software is live, it is critical to support it, maintain it and subsequently evolve it to fulfill your business needs, and that’s where Software Maintenance and Support Services play an important role.

Whether it is defect remediation, infrastructure changes, fixing performance bottlenecks, integration of 3rd-party apps, resolving design errors, or accommodating new requirements, your organization needs a robust Software Support and Maintenance service to flourish in the market.

Stay ahead with our Simple and Authentic Software maintenance services

Software Maintenance and Support Offerings

Corrective Maintenance

It refers to a set of activities to remediate user-reported errors in the source code, we can also call it “bug” maintenance. The nature of this maintenance is urgent, but most of the time it focuses on low severity “bugs” and it is more on improving codes instead of fixing major bugs.

Preventive Maintenance

It is a practice of executing preventive measures to make sure that software continues running as per expectations. Preventive maintenance helps us decrease the unanticipated impact of evolving devices and systems on which the software functions.

Adaptive Maintenance

It is an activity to alter the software code to prevent external problems in other modules of the system. It is required when issues are triggered by changes in the operating system, hardware, business policies, security issues, or software dependencies.

Perfective Maintenance

It is an iterative process that is also defined as an engineering effort once the software is delivered. It enhances the performance and functionality of the software, by capturing the user feedback and then making necessary improvements in the codebase.

Round the Clock Support

Software support service comprises break/fix services, troubleshooting, bug fixing, ongoing guidance, data backup and advisory, and more. Our highly experienced support staff is always available to fix your software-related concerns.

Add Scalability, enhance Uptime, significant cost benefits to your Business

Our Happiness lies in the Journey

Arka Softwares owes this to every team member of our company who tirelessly ventured into uncharted planes of their imagination to bring revolutionary ideas and turned them into reality.

Engagement Models

Arka Softwares offers various engagement models that impeccably blend innovation, performance, cost, agility, and performance. You can choose from a wide array of flexible and customized models, each of which assures high quality, technical expertise, and timely delivery.

PET

Product Engineering Team

Get one or more Scrum teams comprising of Business Analysts, developers, designers, Scrum masters, and Testers. Our dedicated team will not only transform your idea into a turnkey product but also takes complete responsibility of maintaining and supporting your product.

ODC

Offshore Development Center

Get seasoned resources to manage services, platforms, products, and core value competencies. We offer dedicated and contractual resources to address your business requirements. This not only increases your agility but also reduces unnecessary efforts and costs for setting up an offshore team.

COE

Center of Excellence

If you want to capitalize a specific area, be it AI, DevOps, Data Science, or Digital Commerce, then COE is the best approach to follow. We offer specialized expertise and act as a Technology Partner to offer dedicated resources, who can provide leadership, research, best practices for a focus area.

Software Maintenance and Support Services - FAQs

What do you understand by Software Maintenance and Support?

Software Maintenance and Support refers to activities that include the following to enhance the software functionality and make it stable :

  • Software upgrades
  • Annual updates
  • Software Fix and Patches
  • Monitoring
  • Round the clock Technical support

Don’t just take our word for it

Our teams have been consistently delivering mind-blowing results and our clients did not hesitate to express their gratitude. We are honored that they trusted us with their ideas and dreams.

Let’s build something great together!

Just take one step forward and we can build history.

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